Every missed call is a job someone else is booking right now
ConnectFirst texts them back within 30 seconds, from your number, while you're still on the job.
Get Started →A prospect calls your business
The tracking number rings your phone as usual. Pick up and nothing's different.
You miss the call
ConnectFirst detects the missed call. Doesn't matter if you're under an AC unit or on the highway.
They get a text in 30 seconds
A text goes out from your number within 30 seconds. They hear from you before they call the next shop.
You close the job
Their reply lands in your email. Respond when you're done with the job.
How it actually works
Step by step, from the first ring to the booked job.
You get a local number to advertise
ConnectFirst gives you a local number in your area code. That's the number you put on your truck, your website, and your Google Business Profile. Not your personal line.
It forwards straight to your current phone
Every call rings through to your existing phone. You answer the same way you always have. Your customers just call your number. Nothing feels different on their end.
You miss a call
When a caller doesn't reach you (on a job, under a unit, midnight), ConnectFirst catches it. It checks the call rang long enough, and that the same number hasn't called in the last 48 hours, then sends the text.
They get a text within 30 seconds
Your message goes out within 30 seconds. Something like: "Hi, this is Peak HVAC, sorry I missed your call. What can I help you with?" Short. Sounds like you.
Their reply comes to your email
When they text back, ConnectFirst forwards it to your email. Reply from there or call them back. No new app to check.
You book the job
You're first to respond, usually within a minute of the missed call. Most shops don't call back until the next morning — if at all.
Built for compliance, not just convenience
Common questions
What counts as a 'missed call'?
ConnectFirst uses Twilio's call status signals to detect calls that rang at least 3 times without being answered, or went to voicemail without a live answer. If you answer, no text goes out.
Can I turn off the automation temporarily?
Yes. Your dashboard has a simple on/off toggle. Pause auto-texts for a vacation, a holiday, or any reason, and turn it back on with one click.
How long does setup take?
You're usually live the same day you sign up. Getting your number set up takes about 20 minutes once you decide to move forward.
What if the same caller calls back right away?
ConnectFirst tracks a 48-hour window per caller. If they call again within that window, no second text goes out.
The shop that texts back first gets the job.
Setup takes about 20 minutes. We'll walk you through it.
Get in Touch →