Privacy Policy
Last updated: March 19, 2026
1. Information We Collect
To operate ConnectFirst, we process business communication data, including:
- Caller phone numbers and call timestamps
- SMS metadata and message content
- Operator account details such as company and owner email
- Webhook and operational logs needed for reliability and compliance
2. How We Use Information
We use this data to provide and improve the service, including:
- Qualifying missed calls and sending automated follow-up messages
- Handling STOP/HELP keywords and suppression logic
- Forwarding inbound SMS replies to operator email
- Supporting dashboard reporting and operational troubleshooting
3. Legal and Compliance Processing
ConnectFirst is intended for lawful service-related communication. We support TCPA/A2P compliance behavior such as keyword opt-outs and suppression controls, but each business remains responsible for lawful usage.
4. Data Retention
We maintain operational and compliance data under a 45-day retention policy, unless longer retention is required by law, contractual commitments, or active dispute resolution.
5. Third-Party Processors
We use third-party providers to run the service:
- Twilio for call and SMS processing
- Supabase for managed Postgres database hosting
- SendGrid for inbound reply email forwarding
- Stripe for billing and subscription management
6. Data Security
We use administrative, technical, and organizational measures designed to protect data. No internet-based system is fully secure, and we cannot guarantee absolute security.
7. Your Rights and Requests
You may request account-level data access, correction, or deletion by contacting us. Messaging recipients can opt out via standard keywords such as STOP where supported.
8. Contact
For privacy-related questions or requests, contact [email protected].