Never Lose a Lead to a Missed Call Again
ConnectFirst automatically texts prospects within 30 seconds of a missed call — so they hear from you before they call the next HVAC company on their list.
Every missed call is a job you didn't book
HVAC operators miss 30–60% of inbound calls — during jobs, after hours, or when the phone rings twice in a row. Those callers don't wait. They call the next company on the list.
ConnectFirst closes that window. The moment a prospect hangs up without reaching you, they automatically get a text from your business — within 30 seconds — keeping the conversation alive while you're still on another job.
Everything you need to capture every lead
ConnectFirst handles the follow-up automatically so you can focus on the job in front of you.
30-Second Auto Text-Back
When a prospect hangs up without reaching you, they automatically receive a personalized text from your business number within 30 seconds — before they've dialed the competition.
TCPA Compliant by Default
Built-in STOP/HELP opt-out handling, 48-hour duplicate suppression, and full A2P 10DLC compliance. You stay legal without lifting a finger.
Real-Time Dashboard
See every missed call, every text sent, and every reply in one place. Toggle automation on/off, edit your message template, and track who engaged — all without touching the phone system.
Works With Your Existing Number
No need to change your business phone number. ConnectFirst uses a Twilio tracking number that forwards calls to your existing line — set up in minutes, invisible to your customers.
Reply Forwarding to Email
When a prospect replies to your text, their message is automatically forwarded to your email. You can respond from wherever you are — no new apps to learn.
Fully Customizable Templates
Edit your text message template directly in the dashboard. Add your business name, a booking link, or a custom offer — your message, your voice.
See activity in one place
Toggle automation, edit templates, and review every missed call and outbound text from the operator dashboard.
How it works
Set up in an afternoon. Running automatically within the hour.
A prospect calls your business
Your ConnectFirst tracking number rings your existing phone line. If you answer, everything works as normal. No disruption to your current setup.
You miss the call
Whether you're on a job, driving, or after hours — the system detects the missed call in real time. No action needed from you.
They get a text in 30 seconds
ConnectFirst automatically sends a personalized text from your business number — introducing your company and opening the conversation before they've moved on.
You close the job
Their reply arrives in your email. You respond, schedule the visit, and book the job — all without a new app or complicated workflow.
What operators are saying
Real results from HVAC businesses using ConnectFirst.
“I was losing calls every time I was under a unit. Now those people actually hear back from me, and I've booked at least 3 extra jobs this month that I know I would have lost before.”
“Setup took maybe 20 minutes. The texts go out automatically and I don't have to do anything different. It's just working in the background while I run my business.”
Frequently asked questions
Have a question not listed here? Reach out.
Ready to stop losing jobs to voicemail?
Book a free 15-minute demo. We'll show you exactly how ConnectFirst works and get you set up if it's a fit.